Dealing with Difficult Behaviours Training - Adelaide

Dealing with Difficult Behaviours Training - Adelaide

We've all been there. You're trying to get through your day when a colleague starts their usual routine - the eye rolling, the passive-aggressive comments, or maybe they're just flat-out refusing to cooperate. You know the type. They derail meetings, create tension in the team, and somehow make everyone else's job harder. If you're a supervisor or team leader, you've probably lost sleep wondering how to handle these situations without making things worse.

Here's the thing - difficult behaviour at work isn't going away. In fact, with workplace stress at an all-time high, you're probably seeing more of it than ever. The old approach of "just ignore it and hope it goes away" doesn't work. Neither does losing your cool and having a confrontation that leaves everyone feeling awkward for weeks.

This training gives you practical tools that actually work in real situations. We're not talking about textbook theories here. You'll learn how to spot the warning signs before someone completely loses it in a meeting. You'll discover why that person who always seems to have a problem with everything might actually be struggling with something deeper. And most importantly, you'll walk away with specific techniques for having those tough conversations without it turning into World War III.

I've seen managers transform their teams by learning these skills. One participant told me about dealing with an employee who was constantly negative and bringing down team morale. After applying what she learned, not only did the behaviour improve, but she discovered the person was dealing with some serious personal issues and just needed someone to actually listen. Sometimes it's not about changing people - it's about understanding what's really going on and responding in a way that gets results.

You'll also learn how to protect yourself and your team from the emotional drain that difficult behaviours can cause. Because let's be honest - dealing with challenging people day after day can wear you down if you don't have the right strategies.

What You'll Learn

You'll discover how to identify the root causes behind difficult behaviour instead of just reacting to the symptoms. We'll cover the different types of challenging personalities you encounter at work - from the chronic complainer to the workplace bully - and give you specific approaches for each one. You'll practice de-escalation techniques that calm situations down rather than making them worse. We'll also show you how to set clear boundaries while maintaining professional relationships, and how to document incidents properly so you're covered if things escalate to HR.

The training includes role-playing exercises based on real workplace scenarios, so you'll actually practice these conversations in a safe environment before you need to use them for real. You'll learn when to involve management or HR, and when you can handle things yourself. We'll also cover how to follow up after difficult conversations to make sure the behaviour actually changes.

Most importantly, you'll develop the confidence to address issues early, before they become major problems that affect the whole team. You'll also learn how to support other team members who might be affected by workplace harassment or other challenging behaviours.

The Bottom Line

This isn't about becoming the workplace referee or trying to fix everyone's problems. It's about giving you the tools to create a more positive work environment where people can actually get things done. You'll leave with a clear action plan for handling the difficult behaviours you're dealing with right now, plus the confidence to tackle new challenges as they come up. Your team will thank you for it, and honestly, you'll probably sleep better at night knowing you can handle whatever workplace drama comes your way.